Subscription, Cancellation, and Refund Policy

1. Overview

Vimsho may offer free features, paid features, subscriptions, free trials, promotional pricing, or other purchase options.

Paid features may include access to premium horoscope readings, timing views, saved profiles, personalized astrology pages, or other premium Vimsho features.

Vimsho subscriptions are initially intended for supported markets, including the United States and India. We may restrict checkout or paid access in regions where subscriptions are not yet supported.

Vimsho subscription options may include monthly and annual plans. Web checkout may show U.S. dollar pricing, Indian rupee pricing, or another supported currency depending on country, plan, payment route, Stripe configuration, and available offer.

Subscription terms may vary depending on your country, platform, currency, plan, promotional offer, app-store rules, or checkout provider.

Before starting a trial or subscription, review the price, trial period, billing frequency, renewal terms, cancellation method, and any taxes or fees shown at checkout.

The final subscription price, currency, billing interval, tax treatment, renewal date, and first charge date are the terms shown in the checkout or purchase flow for the plan you select.

2. Free Trial

Unless a different offer is shown at checkout, Vimsho's introductory trial is a 7-day free trial.

When you start a free trial, you may be asked to provide a payment method through the applicable payment provider.

After the 7-day trial ends, your subscription will automatically renew and you will be charged the subscription price shown at checkout unless you cancel before the trial ends.

Trial eligibility may be limited. Vimsho may limit, modify, or end trial offers at any time, subject to applicable law and platform rules.

3. Auto-Renewal

Vimsho subscriptions automatically renew unless cancelled before the renewal date.

By starting a trial or purchasing a subscription, you authorize the applicable payment provider to charge your payment method for subscription fees, renewal fees, taxes, and any applicable charges according to the offer shown at checkout.

Before you start a subscription, the checkout or purchase flow will show the material subscription terms, including:

• Trial length, if any
• Price after the trial
• Billing frequency
• Renewal terms
• Applicable taxes, if shown or calculated at checkout
• How and where to cancel
• Any platform-specific terms that apply

4. Web Subscriptions Through Stripe

For web subscriptions, Vimsho may use Stripe or another payment processor.

Where Stripe checkout is used, Vimsho may offer monthly or annual Premium Subscription plans. The plan selector or Stripe checkout will show the amount due today, the 7-day trial if available, the price after trial, and whether the plan renews monthly or annually.

Stripe may process payment method details, billing information, customer IDs, subscription IDs, invoices, receipts, tax information, and payment event metadata according to Stripe's own terms and privacy policy.

Vimsho does not intentionally store full payment card numbers in its own systems.

You may be able to manage or cancel a web subscription from Vimsho Settings through a Stripe customer portal or another billing/subscription management link provided by Vimsho.

If you cannot access subscription management, contact support@vimsho.com. Support can help you locate the correct billing route, but cancellation may still need to be completed through Stripe, an app store, or the platform where you purchased.

5. App Store Subscriptions

If Vimsho offers subscriptions through Apple App Store, Google Play, or another app store, those subscriptions are managed by the applicable app store.

App-store subscriptions must be cancelled through the applicable app store account settings or subscription management tools.

App-store purchases, refunds, cancellations, renewal notices, and billing disputes may be governed by the app store's own rules and policies.

Vimsho cannot always cancel, refund, or modify app-store subscriptions directly.

6. How to Cancel

You may cancel your subscription through the platform where you purchased it.

For web subscriptions, cancellation may be available through the Stripe billing portal, Vimsho billing controls, or another subscription management page provided to you.

You should cancel before the end of your free trial or current billing period to avoid the next charge.

If you subscribed through Apple App Store, cancel through your Apple account subscription settings.

If you subscribed through Google Play, cancel through your Google Play subscription settings.

For help with cancellation, contact support@vimsho.com. We may help you locate the correct cancellation path, but the actual cancellation method depends on where you purchased the subscription.

7. Account Deletion Is Not the Same as Subscription Cancellation

Deleting your Vimsho account does not guarantee cancellation of an active subscription.

You should cancel any active subscription through the applicable billing portal, Stripe customer portal, Apple App Store, Google Play, or other purchase platform before or separately from account deletion.

For web subscriptions, Vimsho may attempt to cancel or clean up Stripe subscription/customer records during account erasure where technically available. You should still confirm cancellation through the Stripe billing portal or any available billing controls.

App-store subscriptions must be cancelled through the applicable app store.

Account deletion and subscription cancellation may be separate processes depending on where you purchased.

8. Refunds

Refund eligibility depends on where you purchased, the applicable payment provider rules, your location, applicable law, and the details of the transaction.

Subscription fees are generally non-refundable once a billing period begins, except where a refund is required by law, including the EU and UK withdrawal rights described in Section 9, or where a refund is stated at checkout. Canceling during the free trial avoids any charge.

For web subscriptions processed through Stripe, Vimsho may review refund requests based on purchase date, whether the subscription period has started, premium feature use, billing error, applicable law, fraud or abuse, Terms violations, and any promotional or trial terms shown at checkout.

To request help with a web subscription or refund question, contact support@vimsho.com. Submitting a refund request does not guarantee that a refund will be issued.

If you purchased through Apple App Store, refund requests are generally handled by Apple under Apple's policies.

If you purchased through Google Play, refund requests are generally handled by Google under Google Play's policies.

9. EU/UK and Other Cooling-Off or Withdrawal Rights

If you are located in a jurisdiction that provides a statutory withdrawal or cooling-off right for online purchases, you may have additional rights under applicable law.

Before Vimsho takes EU or UK payments for digital content or services made available immediately after purchase, the checkout flow must ask you to expressly request immediate access and acknowledge that you may lose any applicable withdrawal or cooling-off right once the digital content or services begin, to the extent permitted by law.

If this waiver or acknowledgement is required in your jurisdiction and is not properly obtained, your statutory rights may still apply.

Nothing in this policy limits mandatory consumer rights that apply to you in your jurisdiction.

10. Price Changes

Vimsho may change subscription prices, plans, trial offers, included features, currencies, or billing periods.

If a price change affects an active subscription, the change will be handled according to applicable law and the rules of the payment platform used for your subscription.

You may be notified of price changes through the app, email, payment provider, app store, or checkout platform.

11. Plan Changes

You may be able to change from a monthly plan to an annual plan, from an annual plan to a monthly plan, or between other available subscription plans through the billing portal or the platform where you purchased.

Any price difference, prorated credit, immediate charge, next renewal date, tax, billing interval, or effective date will be shown by the applicable checkout, billing portal, payment provider, or app store before the plan change is completed.

Plan changes may be handled differently by Stripe, Apple App Store, Google Play, or other purchase platforms.

12. Taxes and Currency

Prices may be shown in different currencies depending on your location, checkout route, payment provider, or available offer.

Taxes may be calculated and charged where required by law or payment processor configuration.

Your final price may include applicable taxes, fees, or currency conversion effects depending on your payment method, location, payment provider, or app store.

13. Failed Payments

If a payment fails, your subscription access may be paused, limited, downgraded, or cancelled.

Payment providers may retry failed payments according to their own rules.

You are responsible for keeping your payment method current.

14. Promotional Offers, Coupons, and Discounts

Vimsho may offer promotional pricing, coupons, discounts, free trials, or limited-time offers.

Promotional offers may have eligibility limits, expiration dates, plan restrictions, region restrictions, or other conditions.

Unless stated otherwise, promotional offers cannot be redeemed for cash and may not be combined with other offers.

15. Subscription Features and Changes

Vimsho may add, change, limit, or remove subscription features over time.

We may modify plan names, included features, trial terms, or subscription tiers.

If a material change affects your paid subscription, we will provide notice where required by applicable law or platform rules.

16. No Professional Advice

Paid access to Vimsho does not change the nature of the service.

Vimsho provides astrology-based reflection and lifestyle guidance only. Vimsho does not provide medical, mental health, legal, tax, financial, investment, emergency, or other professional advice.

Your use of paid features is also subject to the Astrology and Professional Advice Disclaimer.

17. Relationship to Other Policies

This policy is part of Vimsho's legal and account documentation.

If there is a conflict between this policy and the Terms of Use, the Terms of Use control for legal agreement purposes, unless applicable law requires otherwise.

If there is a conflict between this policy and payment-provider or app-store rules for a transaction, the payment-provider or app-store rules may control for that specific transaction.

18. Changes to This Policy

We may update this Subscription, Cancellation, and Refund Policy from time to time.

If we make material changes, we may update the Last Updated date and may provide notice through the app, website, email, checkout flow, or other reasonable methods.

19. Contact Us

For subscription, billing, cancellation, or refund questions, contact: support@vimsho.com

For privacy questions, account deletion, or data requests, contact: privacy@vimsho.com

For legal notices, contact: legal@vimsho.com

Mailing address:

BlueQuantum Labs LLC

c/o Northwest Registered Agent Service Inc.

82 Wendell Ave., STE 100

Pittsfield, MA 01201

USA